Volunteering with FOK

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Do Something That’s Good for Koalas and is also Good for You!

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Friends of the Koala is fortunate enough to have the support of over 100 amazing volunteers who dedicate their time and energy to our cause. We welcome new volunteers at any time and offer a range of rewarding volunteer opportunities. By volunteering with us, not only will you get the opportunity to work closely with koalas, you will also develop new skills, make likeminded friends and work in an engaging, supportive and safe environment.

For insurance purposes, all volunteers must be 18 years or over and be a member of Friends of the Koala. Volunteers are required to attend various training sessions depending on the skill level they wish to attain and will be subject to an initial two-month probationary period. All volunteers abide by the FOK Code of Conduct [31KB] to protect the health and safety of our koalas.

If you have a few hours to spare a week, a love of koalas and want to support your local community Friends of the Koala may be the place for you! Call our office on (02) 6621 4664 for more information or to arrange an induction session.

Caring for Koalas

volunteering with FOK

Volunteer Koala Carers work closely with the koalas in care at our Koala Care and Research Centre in East Lismore. A substantial part of this role is cleaning koala enclosures which includes; raking, scrubbing perches, hosing and sweeping. Volunteer Koala Carers also replace leaf and water and make observations about the koalas. With dedication and appropriate training, volunteers can assist with administering medications and supplements. This role requires a moderate level of fitness and the ability to work outdoors in all weather conditions. For safety reasons, it is a requirement to wear a hat and sturdy closed-toe shoes. We also recommend wearing long pants and long sleeves for this role.

Leaf Harvesting

volunteering with FOKVolunteers learn how to identify the preferred koala food trees (KFTs) and harvest the amount required each day for koalas in care at our Koala Care and Research Centre. Leafing Volunteers work in pairs and use our Leafing Van to collect leaf from our plantations. This role requires a commitment of about 3 hours and involves a high level of fitness and the ability to work outdoors in all weather conditions. For safety reasons, it is a requirement to wear a hat and sturdy closed-toe shoes. We also recommend wearing long pants and long sleeves for this role.

Rescuing Koalas

Volunteer Rescuers respond to calls received via our Rescue Hotline and attend to sick, injured or orphaned koalas across the Northern Rivers. The volunteer assesses the situation and, depending on their experience level, will then undertake the rescue or seek further help or advice from our Rescue Coordinator. While essential equipment is provided, Volunteer Rescuers need their own car and a valid driver’s licence. As this role is highly specialised, we recommend volunteers become a Volunteer Koala Carer or a Volunteer Driver first, so they can gain experience with koalas and understand the level of commitment required.

Hotline Operators

Volunteer Hotline Operators staff our 24/7 Rescue Hotline. Answering calls to 02 6622 1233, our operators record the information reported by the caller, provide appropriate advice to the public, and put the call out for nearby, appropriately trained volunteers. Our hotline is transferable so would suit someone who wants to volunteer but does not want, or is not able to get physically involved with rescuing and caring. Volunteer Hotline Operators need patience, a clear telephone voice and must enjoy talking to people from all backgrounds. Also, often callers may be distressed so a calm disposition is critical. Training is provided. 


Volunteer Drivers play a vital role in the rescue and rehabilitation cycle. In serious trauma cases, koalas are taken to Currumbin Wildlife Hospital or Australia Zoo Wildlife Hospital. In most instances Volunteer Drivers use our Rescue Van to make the journey however, if unavailable, volunteers may need to use their personal cars. Volunteer Drivers must have a valid driver’s licence and be flexible and adaptable. This role is a great way to start in koala rescue with minimal hands-on required.

Nursery Volunteers

Nursery Volunteers work in our native plant nursery located at our Koala Care and Research Centre in East Lismore. Tasks include weeding, propagating, and thinning native seedlings. For safety reasons, it is a requirement to wear a hat and sturdy closed-toe shoes, we also recommend wearing long pants and long sleeves. Some lifting and standing for long periods may be required. You do not need any previous experience to volunteer, just a love of plants and the outdoors.

International and Interstate Volunteers 

Friends of the Koala welcomes international and interstate volunteers anytime, however there are some basic criteria individuals need to meet before they are accepted into our volunteer program:

  • commitment to volunteering daily for a minimum of five days a week for four weeks with us
  • willingness to learn and assist in the various activities we offer from our Koala Care and Research Centre in East Lismore, NSW
  • their own accommodation
  • transport to and from the Care Centre each day, and
  • a commitment to the  FOK Code of Conduct.

If you’re interested and meet these criteria and want to find out more about Lismore and possible accommodation click here. To express your interest in volunteering with us, please email info@friendsofthekoala.org.

Other Volunteer Roles

From time to time people come forward willing to offer their professional skills or expertise to our cause. In the past we have benefited from the pro bono help of web writers, carpenters, video producers, and journalists to name a few. If you have a skill which would be beneficial to us, please get in contact via info@friendsofthekoala.org.


Who can apply to be a volunteer?

In order to become a volunteer with Friends of the Koala you must:

  • Be 18 years old or over
  • Be a member of Friends of the Koala
  • Undertake our volunteer training and agree to act in accordance with our Code of Conduct.
  • Have your own email address as this is how we communicate with our volunteers

When can I volunteer? 

Friends of the Koala provides volunteer opportunities throughout the year. All new volunteers are required to participate in a two-month probationary period. This gives you the best possible opportunity to immerse yourself in the experience, as well as gain valuable feedback from our experienced team members.

What skills and characteristics do I need?

There is no need for qualifications or industry specific experience. What we look for is motivation, confidence, a strong work ethic and a genuine desire to care for our koalas.

You should be in good health and be reasonably fit and prepared to take part to the best of your ability. We ask all prospective volunteers to declare any medical conditions, allergies, disabilities or existing injuries that may affect participation. This will be discussed with you in a confidential manner.

How much time do I have to commit?

The minimum commitment to volunteer is 4 weeks (volunteering 5 days a week) however this is generally offered to interstate and international travellers. Most of our volunteers’ volunteer on a regular basis, committing to 3-4 hours one day a week, depending on the role.

Will I receive training?

Some positions require volunteers to attend formal training prior to commencing in the role, while other roles may provide on-the-job training. Training is generally provided by Friends of the Koala.

What do I wear?

To ensure your safety while volunteering with Friends of the Koala, please wear a comfortable long sleeve shirt and trousers. We recommend you wear old work clothes. We also recommend strong safety work boots with protective toe caps. Covered shoes are essential.

Can volunteers pat and hold koalas?

The koalas we work with are wild koalas and therefore cannot be picked up, handled and treated like captive born koalas.

How do I become a volunteer?

Becoming a volunteer at Friends of the Koala begins with an expression of interest! Simply email info@friendsofthekoala.org, complete a membership application on our website  or call our Office on (02) 6621 4664 to arrange an induction session.

Providing Home Care for Koalas

More experienced volunteers with some special facilities provided by us can either have koalas in ‘soft release’ prior to their being released to the wild or, if they have received exceptional training and have the right temperament, can look after orphan joeys until they’re old enough to go into care and then be released into the wild.

Anika is one of Friends of the Koala’s special orphan joey carers and as we are often asked about what this entails, we asked Anika to tell us her story.

‘I volunteered in the wildlife hospital with koalas for 4 years, learning much about them and also how to handle them with care.  I kept asking questions and the hospital manager thought she could get rid of me by saying I could become a carer, so with her 24/7 help I jumped into it. By that time I had been rescuing koalas for about 5 years and anyone interested in becoming an orphan joey carer will need to have some basic knowledge, a trusted network of experienced carers to call 24/7, to attend all workshops and keep asking questions.

A typical day for a carer starts at 5.30 am when I prepare for the last feeds of the night, feed the joey(s) and make sure their bedding is clean, warm and dry, so they can go to sleep. That’s when our job starts: washing the pouches and bedding, cleaning and sterilizing the bottles, teats and syringes that I have used that day, and making up fresh milk for the next 24 hours.

If the joey is small there will be another feed around 10-11am, and if the joey is big enough it will probably sleep until 2-3 pm and I will have a bit of time to myself. They will need fresh leaf for the afternoon, so we’ll go out and cut it (sometimes a 2 hour round trip). After the first afternoon feed we get rid of yesterday’s leaf, clean the leaf pots and put fresh leaf in. (Hopefully I’ll have time to feed the rest of the family before the evening feeds start). Most of the time we ‘feed by demand’ which means the joey will let us know when it wants a feed. This can be every 2 hours in the evening and 3-4 hourly through the night. Of course there will be play time too – usually anywhere between 11pm – 2am, and before we know it, it’s 5.30 again! This is a ‘normal’ day, as on ‘special’ days we drive to the wildlife hospital for a check-up or treatment, which takes another minimum 3 to 4 hours out of our day.

The best thing about being an orphan joey carer is knowing that you are making a difference to every single individual that comes into your care, getting to know their personalities, seeing them grow up, getting better and stronger and moving on to the next enclosure. And apart from the animal side of it, I have found some amazing friends amongst the carers. We feel the same, understand the pain, forgive any mistakes, help each other out and are always there for each other.

The worst thing about being a joey carer is losing them or having to watch them not thriving. Sometimes I wish I could carry their pain or discomfort. With all the equipment available to the vets, and all the tests that can be done, sometimes the joey has an issue that we don’t know about. You won’t know until weeks or months later when all of a sudden something is not quite right and they die in your care.

Another challenge is that koala carers all get to the stage where our shoulders go bad from cutting the leaf, every single day, big sticks and at least 5-6 per koala per day.

 If you decide to be a joey carer you will need to commit for a long time – sometimes up to a year or more – as we have a ‘one mum’ policy. You will need to know their food: i.e. your leaf species, and get it fresh every day, even when it’s bucketing down or go out at 5 am on those really hot days! If you care for koala joeys, a few things will be over-rated especially sleep and a social life. You will need to think about your commitment, be prepared to make long hours and live like a zombie - but OMG when it comes to a release…. That’s the very best part of it all! It makes everything worthwhile’.

If you would like to train to carry out this volunteer role call our Office on (02) 6621 4664 or email info@friendsofthekoala.org.

Our very own Gardening Guru

Volunteers are our greatest resource. We are incredibly lucky to have over 100 passionate volunteers that dedicate their time and energy to our cause – without them it would not be possible to do what we do!

While a lot of our volunteers are keen to assist with the daily care and rescue of koalas, some prefer to help in the nursery or assist with general maintenance and cleaning. One of these people is Angela Babkova. Angela started with Friends of the Koala in November 2018. Originally from Ukraine, Angela emigrated to Australia in 1998 and settled in Lismore. Since emigrating, Angela developed a huge green thumb and went on to complete a Certificate II in both Horticulture and Floristry.

After routinely driving past our centre on her regular bus route, Angela decided to book an induction, hoping Friends of the Koala could be a place where she could follow her passion for gardening. After completing the induction and learning about what we do and the common roles volunteers undertake, Angela told Lola, our Volunteer Coordinator at the time in no uncertain terms that she wouldn’t care for koalas, she would garden instead. Rather than disagree, Lola let Angela have free reign. And boy, didn’t she make a huge difference!

Over the period of a couple of weeks, Angela had mulched, weeded and edged the gardens, planted more native plants and terraced the slope behind Burribi Education Centre. She would also rake and sweep the driveway every shift. All these changes made such a huge difference to the look and feel of our centre. Not only were staff and supervisors thrilled with her work, other volunteers started to notice Angela’s hard work and praised her for it.

Angela has had such a positive impact not only with her gardening work but also to our team. She always has a smile on her face even when she is digging around in the dirt.  Angela has big plans for the rest of the site with much more weeding, mulching and edging  to be done – we are so happy to have her!

Volunteering with Friends of the Koala – an international perspective

Friends of the Koala was fortunate enough to have Nadine Kuhn from Germany, volunteer full time Monday to Friday for the entire month of January.  With Koalas being her favourite animal, Nadine loved the nature of our work and took on all aspects of volunteering with ease. We will definitely miss Nadine’s positive outlook and can-do attitude, we hope she returns soon! Here is her story.

Before I came to the rehab centre I had a vague idea that koalas were a threatened species but was shocked when I realised the extent of the problem. During the last 4 weeks we admitted a huge number of injured and/or sick koalas to the centre but only 2 of them actually survived. Almost every patient was suffering from Chlamydia or Cystitis which must be extremely painful and is often fatal.

I was lucky enough to go to a few appointments at the local vet who was working for free, just as the vet nurse and all the other volunteers running the centre do. Witnessing this high level of dedication from so many different personalities and backgrounds was very inspiring! 

At the same time I´m still shocked that the government provides no funding for the rehabilitation centre and that there are no laws to protect koala habitat. It was also concerning that many citizens of Lismore either had no idea about the existence of the koala centre in their hometown or that koalas are running straight into extinction unless the laws change.

I asked a few influential photographers on Instagram if they could help raise awareness about the plight of koalas so that more people become aware of the seriousness of the situation. One answer, I received was special and I´d like to share it with you: 

‘We all have a voice to change the things that are important to us. It doesn’t matter if we have 1 follower or 1 million followers, we all can start an online petition, send letters to the council, publish articles or find other ways to fight for the things we believe in. We don’t need somebody else to be the voice of our own message’.

I can absolutely recommend volunteering with Friends of the Koala as it´s been more rewarding than any paid job could be, especially seeing them being released back into the wild! I’ve learned so many things about koalas, their treatment, eucalyptus species and how to make a difference as an individual. 

Thanks to absolutely everyone at Friends of the Koala. I had a terrific time and will definitely keep volunteering for endangered species all over the world! 

Inside the demanding role of a Koala Care Coordinator

Koala Carer and Vet tend to rescued joey
Care Coordinator Susannah holds koala joey Frazer while Dr. Camille listens to his breathing.
Arranging the best care for rescued koalas is a huge job. “Some days it can be crazy with koala after koala coming in,” says Susannah Keogh our Care Coordinator. Susannah manages the care of 300 koalas brought into our Care Centre annually, but last year a spike in admissions saw 430 koalas in need of help from carers and veterinarians. Woefully, only one in six is fit to return to the wild, so the Care Coordinator’s role is charged with difficult decisions.

“It’s always a joint decision and never made by just one person, even the vet”. With a wealth of practical experience gained rapidly over six years, working in close consultation with specialist koala carers, veterinarians and hospital staff, and with thanks to incredible mentors, Susannah is guided by doing what is best for each koala. “It’s really sad. It’s part of the care we have to give, and the responsibility of giving them what they need is never easy when it means ending their life.”

It is tempting to think euthanising a koala may be the toughest part of the job, but it can be tougher explaining such decisions and complexities surrounding koala suffering to those involved. Furthermore, “dealing with naivety in terms of what koalas need can be frustrating,” says Susannah. Recently a small joey was found by a person who kept it at home for a week and feeding it on cow’s milk thinking this was the right thing to do, but the joey died as a result.

Although a thankless role at times, the rewards are great – friendship, learning and most importantly, successful releases. “Once you’re involved with koalas and learn how difficult they can be, talking to someone else who really understands, and revelling in the joys of a koala release is wonderful” says Susannah.